Team members have flexible roles. With shared access to electronic records, they can cross-cover for colleagues as needed. When a client’s ‘principal providers’ are not available, others can seamlessly fill in. This also prevents people from being ‘orphaned’ should their principal provider leave. People continue to be attached to their teams.

Unique to the WNHAC model of care are nurse care coordinators. In addition to coordinating individual care they are point people for communication and advocacy within the team. All team members are available resources, coordinated through this role.

Regular team meetings involving all members are conducted in a case management style. Priority cases are discussed within this circle of care, thereby allowing team members to become aware of issues and to offer their unique resources and suggestions.

Most significantly, the model offers a culturally safe environment that respects traditional values, and embraces a person’s unique needs in the context of their family and community.